By John Hoover
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Extra info for Difficult People: Working Effectively With Prickly Bosses, Coworkers, and Clients
If the Bully is your peer, you have just as much of a problem on your hands but little or no authority to deal with it. If the Bully is your boss, you’re vulnerable. What Makes a Bully Tick?
To deal with them effectively, remember: Some Busybodies fear isolation; others want to be in control. Move the Busybody into a position that fulfills her craving for contact. Give the Busybody time—but direct the conversation to work issues. Put the Busybody to work gathering useful information for you. Document your dealings in case discipline is required. What You Can Do About Busybodies You can make the Busybody feel connected by engaging her in work-related conversations and activities. The key is to refuse to let her pull you into discussions of her personal life, your own, or that of the people around you.
Have questions and information requests submitted in advance, if possible. In return, you will promise to secure his work time and consolidate information requests. If you manage a department or a work area, limit others’ access to Recluse. If he is bombarded with requests for information, nobody will get what they want. If you coordinate the flow, everybody will benefit. If the Recluse is your boss, don’t bother him with details and minutiae. Find out what is most important to him and use his need for that kind of information to gain access.