Coaching and Mentoring by MTD Training

By MTD Training

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By MTD Training

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Sample text

2 The GROW Model The GROW model was developed by Graham Alexander and John Whitmore. The name is an acronym, with each letter standing for a different phase of the model. 1 Goal Goal refers to the objective or target for the team member. This is not just a list of goals that you give them – it should be a mutually agreed-upon vision of the future for that team member. This conversation helps them understand exactly what their objectives should be. Certainly, you could address some of their present or recent past behavior, but you should focus on where the employee should be going from this point forward.

You can also explore what they aspire to in the long-term with the organization or in their professional life in general. Some questions that might help you with this goal conversation are:  What would you like to have achieved in this position or organization in a year from now? Two years from now? Five years from now?  Are there any opportunities in the organization that you know are available but that you haven’t taken advantage of yet that you would like to pursue in the coming year?  Are there any work skills that you know you would like to develop more in the coming year that I can help you with?

When they give you a response like ‘communication,’ don’t stop there. Get them to be specific. Do they feel they need to be listened to more? Or do they feel they aren’t getting sufficient information? What examples can they give you where communication failed, and what was the result? For the final two questions, try again to get specifics. If they feel the team is strong in helping each other, get them to tell you a time that they have experienced that. If they tell you they feel the team is weak in customer service, get them to tell you a time that happened and what they experienced as a result.

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